1. Information We Collect
Personal Information
We may collect personal information that you provide directly to us, including:
- Contact information (name, email address, company)
- Account credentials and authentication data
- Communication preferences and support inquiries
- Payment and billing information
Technical Information
We automatically collect certain technical information when you use our services:
- Device information and browser type
- IP address and location data
- Usage analytics and performance metrics
- Security scan results and configuration data
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our security services
- Process transactions and manage your account
- Send you technical notices and security alerts
- Respond to your inquiries and provide customer support
- Analyze usage patterns to enhance our platform
- Detect and prevent security threats and fraud
- Comply with legal obligations and enforce our terms
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party vendors who assist in operating our services
- Legal Requirements: When required by law, court order, or government regulation
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Security: To protect the rights, property, or safety of our users or others
- Consent: With your explicit consent for specific purposes
4. Data Security
We implement industry-standard security measures to protect your information:
- Encryption of data in transit and at rest
- Regular security assessments and monitoring
- Access controls and authentication protocols
- Secure infrastructure and data centers
- Employee training on data protection practices
Note: While we strive to protect your information, no security system is impenetrable. We cannot guarantee absolute security of your data.
5. Your Rights and Choices
Depending on your location, you may have the following rights:
- Access: Request information about the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Portability: Request a copy of your data in a portable format
- Restriction: Request restriction of processing in certain circumstances
- Objection: Object to processing based on legitimate interests
To exercise these rights, please contact us at [email protected].
6. Data Retention
We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. We may retain certain information for longer periods as required by law or for legitimate business purposes such as fraud prevention and security.
7. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy and applicable data protection laws.
8. Third-Party Services
Our services integrate with third-party platforms and services. This privacy policy does not cover the privacy practices of these third parties. We encourage you to review their privacy policies.
We may use third-party analytics services to help understand how our services are used and improve our platform.
9. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.
10. Updates to This Policy
We may update this privacy policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending you an email notification
- Providing notice through our services
Your continued use of our services after any changes indicates your acceptance of the updated policy.
11. Contact Information
If you have questions or concerns about this privacy policy or our privacy practices, please contact us:
ShipSecAI Inc.
Email: [email protected]
General Contact: [email protected]
Address: Delaware, United States